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When should I use phone, live chat, or a ticket? | SistemDC

When should I use phone, live chat, or a ticket?

When should I use phone, live chat, or a ticket?

Short answer: For technical work, attachments and follow-up, the default channel is a support ticket. Live chat / phone are for short guidance; the lasting record stays in the ticket.

Steps

  1. Outage, access, rebuild, abuse, invoice correction → open a ticket.
  2. Short “where do I start?” questions can use live chat if available; move the outcome into a ticket.
  3. Phone numbers and hours are on the current contact page — not invented here.
  4. For infrastructure notices check status.sistemdc.com.

Related links

If these steps do not fix it, open a support ticket and include service ID, IP and what you already tried. Create a support ticket

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