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How do I open a support ticket? | SistemDC

How do I open a support ticket? What should I include?

How do I open a support ticket? What should I include?

Short answer: Tickets are opened from the client area. Service ID, IP, error text and steps already tried speed up replies. Send passwords only when asked.

Steps

  1. Open Create a support ticket.
  2. Pick the correct department / topic.
  3. Include service ID or domain, affected IP, start time and a short summary.
  4. Attach screenshots, traceroute / MTR or logs.
  5. If a password is requested, use a temporary one and change it afterwards.

If these steps do not fix it, open a support ticket and include service ID, IP and what you already tried. Create a support ticket

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