Other Products & Services

Essential Server Support
Ticket-based remote support for dedicated and physical servers.
/ one time
  • 24/7 Server Monitoring and Ticket Support
  • Remote KVM / IPMI Access Support
  • Basic OS Troubleshooting
  • Standard SLA Response Time
  • Priority SLA Response
  • Physical Server Remote Hands
  • Operating System Installation
  • Backup / Restore Support
  • Hardware Fault Triage
  • BIOS / Firmware Update
  • OS Reinstall (Format)
Advanced Server Support
Priority response, 1 hour Remote Hands, OS install and backup support.
/ one time
  • 24/7 Server Monitoring and Ticket Support
  • Remote KVM / IPMI Access Support
  • Basic OS Troubleshooting
  • Standard SLA Response Time
  • Priority SLA Response
  • Remote Hands — 1 Hour
  • Operating System Installation
  • Backup / Restore Support
  • Hardware Fault Triage
  • BIOS / Firmware Update
  • OS Reinstall (Format)
Enterprise Server Support
BIOS/firmware, OS reinstall and 3 hours monthly Remote Hands coverage.
/ one time
  • 24/7 Server Monitoring and Ticket Support
  • Remote KVM / IPMI Access Support
  • Basic OS Troubleshooting
  • Standard SLA Response Time
  • Priority SLA Response
  • Remote Hands — 3 Hours
  • Operating System Installation
  • Backup / Restore Support
  • Hardware Fault Triage
  • BIOS / Firmware Update
  • OS Reinstall (Format)
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