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This page summarises payment methods, VAT and exchange rates, billing terms and renewals, what happens to unpaid invoices, and cancellation and refund conditions for SistemDC services.
Payment methods
| Method | Processing fee | Confirmation | Comment |
|---|---|---|---|
| Credit / debit card | 5% | Instant | With 3D Secure, from the client area. Foreign cards are charged in Turkish lira. |
| Bank transfer (Havale / EFT) | None | Confirmed manually | Write the invoice number in the description. The invoice closes once the payment arrives. |
Agreement art. 8.2
Example: the same invoice paid two ways
| Card | Bank transfer | |
|---|---|---|
| Plan (TR-S VDS, monthly) | ₺300 | ₺300 |
| Processing fee (5%) | ₺15 | — |
| VAT (20%) | ₺63 | ₺60 |
| Total | ₺378 | ₺360 |
The processing fee is added to the subtotal; VAT is calculated on that total.
VAT and currency
- Prices shown on the site and order pages exclude VAT. 20% VAT is added to every invoice regardless of the customer's country.
- Items priced in US dollars or euros (European VDS, some licences, Always-On DDoS, etc.) are converted to Turkish lira at the current exchange rate; payment is collected in Turkish lira.
- Paid invoices are issued electronically (Turkish e-Invoice or e-Archive).
Billing terms and renewal
- The service fee is paid in advance for the term chosen at checkout (Agreement art. 8.1). Available terms depend on the product and are shown on the order page.
- On longer terms, monthly addon prices are multiplied by the number of months. The 10% annual discount applies to the plan price only.
- There is no automatic renewal (Agreement art. 8.4). A renewal invoice appears in the client area before the term ends; it must be paid for the service to continue. Once paid, the end date is extended.
Unpaid invoices
- A suspended service is reopened once the invoice is paid and the payment arrives. If you have paid and the service is still closed, open a support ticket with the receipt.
- In the event of a chargeback or payment dispute, the service and account are suspended immediately (Agreement art. 8.8).
- Keep independent backups of your data; the risk of data loss grows the longer a service stays suspended.
Cancellation and refunds
| Case | Rule | Article |
|---|---|---|
| Virtual servers (VDS / VPS) and dedicated servers | No refunds; server resources are reserved and set up for you at the moment of ordering | 9.4 |
| Web hosting (reseller, web, SEO, radio hosting) | A refund can be requested within the first 15 days without giving a reason | 9.3 |
| Colocation, racks, object storage and other services | No refunds | 9.3 |
| Third-party services such as domains and licences | Not refundable | 9.3 |
| Cancellation requested by the customer | Amounts paid are not refunded | 9.6 |
| Faults caused by SistemDC or failure to provide the service | After assessment, the full amount or the share for the remaining term may be refunded | 9.5 |
Send a cancellation request from the service details in the client area, or by support ticket with the service number and the end date you want. On termination you are given 7 days to retrieve your data (Agreement art. 9.8). Details: Refund Policy.
Billing details and verification
- Company name, Turkish ID / tax number, tax office and address are updated in the account details of the client area. Keeping them accurate is the customer's responsibility (Agreement art. 8.6).
- If an issued invoice needs a correction, open a support ticket; new details apply to later invoices.
- For orders that look suspicious, documents proving identity, address or ownership of the payment method may be requested before activation. If verification is not completed within 72 hours, the order may be cancelled and the payment refunded to the same method (Agreement art. 8.7–8.8).
No extra charges without your consent
No extra charge is ever billed for traffic use or quota overage without your knowledge and approval. Extra capacity is provided only after its price is communicated and you approve it (Agreement art. 7.6). When a virtual server exceeds its quota only the port speed is reduced: Fair Use Policy.
Frequently asked questions
Do prices include VAT?
No. All prices exclude VAT; 20% VAT is added to the invoice regardless of the customer's country.
Why is there an extra fee for card payments?
Card payments carry a 5% processing fee added to the subtotal, and VAT is calculated on that total. Bank transfers have no processing fee.
Does my service renew automatically?
No. There is no automatic renewal. You need to pay the renewal invoice that appears in the client area before the term ends.
What happens if I do not pay my invoice?
Under article 8.5 of the agreement the service is first suspended (3 days) and then permanently closed (10 days). Data of a closed service cannot be recovered.
Can I get a refund for a service?
There are no refunds for VDS, dedicated servers, colocation, racks or other services (agreement articles 9.3 and 9.4). A refund can be requested within the first 15 days for web hosting services only. In every case a refund is assessed in the event of a fault caused by SistemDC or failure to provide the service (article 9.5).