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Every dedicated server includes a remote management path so you can reach it even when the operating system is not running. This document explains which tool each server has, how to open the console, the power actions and what to do when physical intervention is needed.
What each server includes
| Server | Management | Screen (console) | Power | Virtual media | Monitoring |
|---|---|---|---|---|---|
| Intel Xeon (all plans) | iLO (HPE) / iDRAC (Dell) | HTML5 console in the browser; Java console on older hardware | Power on, restart, hard reset, power off | Yes (ISO) | Hardware details, temperatures, power supply status, event log |
| AMD Ryzen 9 9950X (Non-ECC, Enterprise) | IPMI | IPMI console | Via IPMI | IPMI virtual media | In the IPMI interface |
| AMD Ryzen 7 5700G, Ryzen 9 5950X | Remote power control | KVM on request: free, attached within 3 hours | Power on, restart, power off | — | — |
Remote management, power control and KVM on request are included in the plan price at no extra charge. Plan comparison: compatibility table.
Intel Xeon: opening the console from the client area
- Open your dedicated server service in the client area.
- Click KVM via your web browser. The console opens in a new window inside the browser; no Java or plugin is needed.
- On older hardware without an HTML5 console, use KVM via Java application; Java is required on your computer.
- The console shows the BIOS, boot screen and operating system; keyboard and mouse work remotely.
If the console does not open, try another browser or a private window and make sure a corporate firewall or VPN is not blocking it; if it persists, open a support ticket with a screenshot of the error. More: Knowledge base: Dedicated servers.
Power actions
| Action | Comment |
|---|---|
| Power on | Starts a powered-off server. |
| Restart | A graceful shutdown signal is sent to the operating system first; if there is no response, the server is restarted forcibly. |
| Hard reset (Xeon) | Restarts the server without waiting. Use it when the system is completely frozen; unsaved data may be lost. |
| Power off | Turns the server off. Use Power on in the client area to start it again. |
On Ryzen 7 5700G and Ryzen 9 5950X plans, power actions are in the Power Management section of the client area and work at hardware level; where possible, shut the operating system down yourself first. Power actions are disabled while a service is suspended.
Installing from virtual media (ISO)
On Intel Xeon servers you enter the https:// address of the ISO on the Virtual Media (ISO) card in the client area, tick "boot from this media on next restart" and install from the console. On some older Dell models the ISO is mounted from the Virtual Media menu of the Java console. Step by step: Installing a server from a custom ISO.
Ryzen 5700G / 5950X: requesting KVM
These plans have no permanent console; when you need screen, keyboard and mouse access, open a support ticket. A KVM is attached to your server free of charge within 3 hours and the access details are sent to you. You can use it for installation and recovery even if the operating system does not boot. Include the service number and what you want to do in the ticket.
When the console is not enough: physical intervention
- Hardware failure (disk, RAM, power supply, network card): open a support ticket; hardware and network failures on dedicated servers are handled with priority under standard support.
- Adding drives or RAM is done through an order or upgrade and can take 24–72 hours. Prices: addon prices.
- Include the service number, the symptom and the steps you tried in the ticket; a console screenshot speeds things up.
Frequently asked questions
Is remote management charged?
No. iLO / iDRAC, IPMI, power control and KVM on request are included in the dedicated server plan.
Do I need Java to open the console?
On Intel Xeon servers the console opens in the browser with HTML5; no Java is needed. The Java console is only for older hardware without an HTML5 console.
How do I reach the screen of my Ryzen server?
On Ryzen 7 5700G and Ryzen 9 5950X plans you open a support ticket; a KVM is attached free of charge within 3 hours. Ryzen 9 9950X plans include IPMI.
My server is completely frozen. What should I do?
Check the state from the console first. If it does not respond, use Restart in the client area, and if that fails, Hard reset on Intel Xeon. Unsaved data may be lost.